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Privacy Policy

1. DATA CONTROLLER

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), we hereby inform you that personal data collected via this website will be processed by:

 

Headline: NUKIK ENERGY S.L.
Tax Identification Number (CIF): B-22595888
Registered office: 6 Aviador Zorita Street, Ground Floor, Flat 3, 28020 Madrid
Email: hola@oleenergia.eu
Telephone: 919 43 22 35
Website: https://oleenergia.eu/

 

NUKIK ENERGY S.L. operates as an electricity supplier in the Spanish market, duly authorised by the National Commission for Markets and Competition (CNMC), holding an R2 licence.

 

2. PURPOSE OF DATA PROCESSING

Personal data will be processed for the following purposes:

  • To manage requests for information submitted via the website forms.
  • Manage the procurement processes for electricity supply.
  • Maintain and manage contractual relationships with clients.
  • Handle enquiries, issues and requests for technical support.
  • Carry out administrative, accounting and invoicing tasks.
  • To comply with applicable legal, regulatory and sector-specific obligations.
  • To send marketing communications relating to energy products and services, where consent has been given or there is a sufficient legal basis.
  • To improve service quality and the user experience.

 

3. LEGAL BASIS FOR PROCESSING

The processing of personal data is based on the following legal grounds:

  • The performance of a contract or the implementation of pre-contractual measures.
  • Consent given by the data subject.
  • Compliance with legal obligations applicable to the energy sector.
  • The legitimate interests of the data controller, including improving services, preventing fraud and providing customer service.

 

4. CATEGORIES OF DATA PROCESSED

The following categories of data may be processed:

  • Personal details (first name, surname, National Identity Card number, Foreigner Identification Number or Tax Identification Number).
  • Contact details (telephone number, email address and postal address).
  • Bank and billing details.
  • Data relating to energy supply (supply point, consumption and contract).
  • Browsing and website usage data.
  • Data derived from communications with the customer.

 

5. RECIPIENTS OF THE DATA

Personal data may be disclosed to:

  • Electricity and gas suppliers.
  • Financial institutions specialising in payment and collection management.
  • Public bodies and regulatory authorities where there is a legal obligation to do so.
  • Technology and service providers (hosting, CRM, technical support or marketing), acting as data processors.
  • Legal advisers, tax advisers or accountants.

Under no circumstances will personal data be sold to third parties.

 

6. DATA RETENTION

Personal data will be retained for:

  • The time required to manage the contractual relationship.
  • The deadline for complying with legal, tax, energy or regulatory obligations.
  • Until the user requests its deletion, where legally applicable.

Once these time limits have expired, the data may remain blocked for the period specified by law in order to address any potential liabilities.

 

7. INTERNATIONAL DATA TRANSFERS

Generally speaking, no international data transfers are envisaged.

 

Where suppliers located outside the European Economic Area (EEA) are used, such transfers will be carried out in accordance with the appropriate safeguards set out in the GDPR, including the standard contractual clauses approved by the European Commission.

 

8. USERS’ RIGHTS

Users may exercise the following rights:

  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to object.
  • Right to restrict processing.
  • Right to data portability.
  • The right to withdraw consent at any time.

To exercise these rights, please contact:

 

Email: hola@oleenergia.eu

 

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD):

 

https://www.aepd.es

 

9. SAFETY MEASURES

NUKIK ENERGY S.L. implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data, and to prevent its loss, alteration, unauthorised processing or access.

 

10. COMMERCIAL COMMUNICATIONS

Once the user has given their consent, NUKIK ENERGY S.L. may send marketing communications relating to energy products and services.

 

Users may withdraw this consent and unsubscribe at any time by using the link or mechanism included in each communication, or by sending a request to:

 

hola@oleenergia.eu

 

11. CHANGES TO THE PRIVACY POLICY

NUKIK ENERGY S.L. reserves the right to amend this Privacy Policy to bring it into line with regulatory, case-law or technical changes.

 

Users are advised to review this policy from time to time to keep themselves informed of any updates.