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I have an unpaid bill, what can I do?
If you have an unpaid bill, the best thing to do is to get up to date as soon as possible to avoid supply cuts. You can make the payment from your customer area or talk to us to find a solution adapted to your case.
The amount you see on your bill reflects the electricity you have spent during a specific period. It is calculated from your meter readings and determines the final amount exactly.
There are two players in the electricity market: the distributor, who delivers the energy to your home and maintains the network, and the retailer, who bills you and with whom you contract. We are your supplier and we offer you clear and straightforward management.
Yes, you can request these changes at any time. We will only ask you for a few basic details and we will manage the whole process quickly and easily.
When everything is up and running, we will send you a confirmation and you will start to see it reflected in your invoices. During the process you can continue to use the service as normal.
What kind of company is Olé Energía?
We are a marketing company that is committed to a different model: without complications, without small print and with a people-centred approach. Our aim is for you to understand what you are paying for and why you are paying for it.
Trust is earned with facts. That is why we work with total transparency, explaining each concept and avoiding confusing practices. We want you to be safe at every step, with no surprises on your bill.
Behind Olé Energía there is a team of professionals in the energy sector who decided to change the traditional way of doing things, opting for a closer and more honest approach.
We believe that energy does not have to be complicated. That's why we simplify processes, eliminate unnecessary technicalities and put the customer at the centre of every decision.
Unlike the big companies, we don't want to confuse you with complex rates or misleading promotions. Our proposal is simple: fair prices, direct communication and a service designed for you.
You can reach us through our usual channels, where you will always find a real person ready to help you. No robots or endless automated responses.
What steps do I have to follow to contract with you?
Joining is easier than you think. We just need a few details of your current supply and we'll take care of the rest, guiding you step by step so you don't have to worry about a thing.
No, switching to us is free of charge. We manage everything with no hidden charges, so you can take the step with complete peace of mind.
Not at all. The change of supplier is completely safe and does not affect the supply. You will continue to have normal electricity at all times.
We do not work with permanence. We want you to stay with us because you like the service, not because you are obliged to.
There is no need to modify anything in your current installation. Everything remains the same, only the company that manages your supply changes.
The process is usually completed within a few days, depending on the billing cycle. We will keep you informed at each step so that you know how your application is progressing.
Where can I check my invoices and data?
You can consult all your data from your customer area. There you will find your bills, consumption and contract information in one place, easily and conveniently.
Billing is periodic, usually once a month or according to the cycle you have been assigned. This way you can keep a clear track of your consumption.
Yes, you can request changes such as adjusting the power or modifying your tariff whenever you need to. Our team will help you find the option that best suits your consumption.
The total may change depending on your consumption, the time of year or market conditions. You will always have the detail you need to understand each concept.
Consumption is based on your meter readings, whether actual or estimated. In either case, we aim to make the information as accurate and clear as possible.
If something doesn't add up, you can contact us and we'll go over every point together. Our aim is that you understand perfectly what you are paying for.
How does your partner programme work?
It is a way of working together creating value for both parties. It is designed for individuals and companies who want to offer clear energy solutions to their own customers.
Any professional, company or business that shares our vision of transparency and good service can join us. We adapt to different profiles, from freelancers to consolidated businesses.
We offer a model based on trust, with clear terms and conditions, ongoing support and the opportunity to generate income by recommending a service you can truly believe in.
The process is very simple: just contact us and we will guide you through every step. We analyse your profile and help you integrate quickly and efficiently.
Yes, you will be accompanied from day one. We will provide you with the necessary tools and information so that you can offer the service in complete safety.
We are looking for long-term relationships, but without rigid conditions. The important thing is that you share our way of working and want to grow with a transparent model.
Who can benefit from surplus compensation?
This system is designed for those who generate their own energy, for example with solar panels, and feed the surplus into the grid. If this is your case, you can access and get more out of your production.
The energy you do not consume is sent to the grid and translates into a discount on your bill. It's a simple way to make the most of your installation and reduce the cost of your electricity consumption.
You only need to fulfil the basic technical and administrative requirements. We accompany you through the entire process so that activation is quick and smooth.
Not directly, because this system is linked to generating your own energy. But if you are thinking of installing panels, we can guide you so that you can take advantage of it in the future.
The amount is determined according to market conditions and current regulations. We always aim to offer you fair compensation that is in line with the real value of the energy.
We do not add extra charges for this. Our philosophy is that you can benefit from your energy without surprises or hidden costs.

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