Everything
you need to know

I have an unpaid bill. What can I do?

If you have an unpaid bill, it’s best to settle it as soon as possible to avoid your supply being disconnected. You can pay through your customer area or contact us to find a solution that suits your situation.

What does the consumption shown on my bill mean?

The consumption shown on your bill reflects the electricity you have used over a specific period. It is calculated based on your meter readings and determines the final amount accurately.

Who is really in charge of my electricity supply?

There are two main players in the electricity market: the distributor, which delivers electricity to your home and maintains the network, and the supplier, which bills you and with which you have your contract. We are your electricity supplier, offering clear, straightforward service.

Can I change the account holder or adjust my contracted power?

Yes, you can request these changes at any time. We will only ask you for a few basic details and we will manage the whole process quickly and easily.

How do I know if my contract is up and running?

Once everything is in place, we’ll send you confirmation and the change will start to appear on your bills. You can continue using the service as normal throughout the process.

What kind of company is Olé Energía?

We are an electricity supplier committed to a different approach: no complications, no small print and a focus on people. Our aim is for you to understand what you pay for and why.

Is your service reliable?

Trust is earned through actions. That’s why we work with complete transparency, explain every charge and avoid confusing practices. We want you to feel confident at every step, with no surprises on your bill.

Who is behind Olé Energía?

Olé Energía was founded by a team of energy-sector professionals who decided to change the traditional way of doing things, with a more personal and honest approach.

How do you work at Olé Energía?

We believe energy doesn’t have to be complicated. That’s why we simplify processes, remove unnecessary technical jargon and put the customer at the centre of every decision.

What makes you different from other electricity suppliers?

Unlike the big companies, we don’t want to confuse you with complex tariffs or misleading promotions. Our offer is simple: fair prices, direct communication and a service designed for you.

Where can I talk to you?

You can reach us through our usual channels, where you will always find a real person ready to help you. No robots or endless automated responses.

How do I sign up with you?

Joining is easier than you think. We just need a few details of your current supply and we'll take care of the rest, guiding you step by step so you don't have to worry about a thing.

Are there any costs for switching to you?

No, switching to us is free of charge. We manage everything with no hidden charges, so you can take the step with complete peace of mind.

Will my supply be interrupted when I switch?

Not at all. The change of supplier is completely safe and does not affect the supply. You will continue to have normal electricity at all times.

Am I obliged to stay for a minimum period of time?

We have no minimum contract term. We want you to stay because you value the service, not because you have to.

Do I need to make any changes to my existing electrical installation?

There’s no need to change your existing electrical installation. Everything stays the same; only the company managing your supply changes.

How long does the switch take?

The process is usually completed within a few days, depending on the billing cycle. We will keep you informed at each step so that you know how your application is progressing.

Where can I view my bills and account details?

You can view all your details in your customer area. You’ll find your bills, consumption and contract information in one convenient place.

How often will I receive a bill?

Bills are issued regularly, usually once a month or according to your assigned billing cycle, so you can keep track of your consumption.

Can I change my contract if I need to?

Yes, you can request changes such as adjusting your contracted power or changing your tariff whenever you need to. Our team will help you find the option that best suits your consumption.

Why does my bill total change from month to month?

The total may change depending on your consumption, the time of year or market conditions. You’ll always have the breakdown you need to understand each charge.

Is the consumption shown the actual consumption?

Consumption is based on your meter readings, whether actual or estimated. In either case, we aim to make the information as accurate and clear as possible.

What can I do if I don't understand something on my bill?

If something doesn’t add up, contact us and we’ll go through it together. Our aim is to make sure you fully understand what you’re paying for.

How does your partner programme work?

It’s a way to work together for mutual benefit. The programme is for individuals and businesses that want to offer clear energy solutions to their own customers.

Who can become a partner?

Any professional, company or sales representative who shares our commitment to transparency and good service can join. We work with a range of partners, from the self-employed to established businesses.

What are the advantages of working with you?

We offer a model based on trust, with clear terms and conditions, ongoing support and the opportunity to generate income by recommending a service you can truly believe in.

How do I become a partner?

The process is simple: contact us and we’ll guide you through every step. We review your profile and help you get started quickly and efficiently.

Do you offer help and training?

Yes, you’ll have support from day one. We’ll give you the tools and information you need to offer the service with confidence.

Are there any requirements or a minimum commitment?

We are looking for long-term relationships, but without rigid conditions. The important thing is that you share our way of working and want to grow with a transparent model.

Who can benefit from surplus compensation?

This system is for people who generate their own energy, for example with solar panels, and export the surplus to the grid. If that’s you, you can benefit from the scheme and make more of the energy you generate.

How is the discount for energy I don’t use applied?

The energy you do not consume is sent to the grid and translates into a discount on your bill. It's a simple way to make the most of your installation and reduce the cost of your electricity consumption.

What do I need to activate this system?

You just need to meet the basic technical and administrative requirements. We’ll support you throughout the process to make activation quick and straightforward.

Can I benefit if I don’t have solar panels yet?

Not directly, because this system is linked to generating your own energy. But if you are thinking of installing panels, we can guide you so that you can take advantage of it in the future.

How is the value of my surplus energy calculated?

The amount is determined according to market conditions and current regulations. We always aim to offer you fair compensation that is in line with the real value of the energy.

Are there any extra charges for this service?

We do not add extra charges for this. Our philosophy is that you can benefit from your energy without surprises or hidden costs.